DELIVERY
For next working day delivery please ensure you order before 1pm. (Excludes weekends)
For deliveries outside of England please allow an extra 1-2 working days
All deliveries are Monday-Friday. (Saturday if paid for Saturday Delivery) (Excluding public holidays) Delivery times are an estimate, under some circumstances, delivery times may be longer than expected.
If you need an order by a specific day, please inform the team and we’ll do our best to accommodate.
At the moment we only deliver to the UK, Channel Islands & IOM.
RETURNS
Refund Policy
The Consumer Rights Act 2015 requires that any Product which you order from us must be as described, that it must be fit for purpose and that it must be of satisfactory quality. During the expected life of a Product which you order your legal rights entitle you to the following:
- up to 30 days: if your Product is faulty, then you can get a refund if you return the Product to us;
- up to six months: if your Product is faulty and cannot be replaced, then you’re entitled to a full refund in most cases if you return the Product to us; and
- up to six years: if the Product can be expected to last up to six years but develops a fault before then, you may be entitled to a replacement if you return the Product to us or, in circumstances where that is not available, some of your money back.
This is a basic summary of your key legal rights. These rights are subject to certain exceptions. For detailed, independent advice about your legal rights (in the United Kingdom) please refer to the Citizens Advice website: adviceguide.org.uk.
HELP
If you need any help with an order, have some issues or just fancy a chat, please get in touch with the team. sales@giraffecocktails.com We aim to get back to you within 2 hours.
