Shipping & Returns

DELIVERY

EXPRESS RM 24 & DHL Express (1-2 WORKING DAYS)

STANDARD RM 48 & Parcelforce 48 (3-5 WORKING DAYS)

SATURDAY DELIVERY (Please select if this is required)

For next working day delivery please ensure you order before 1pm. (Excludes weekends)

For deliveries outside of England please allow an extra 1-2 working days

All deliveries are Monday-Friday. (Saturday if paid for Saturday Delivery) (Excluding public holidays) Delivery times are an estimate, under some circumstances, delivery times may be longer than expected.

If you need an order by a specific day, please inform the team and we’ll do our best to accommodate.

At the moment we only deliver to the UK, Channel Islands & IOM.

RETURNS

If for whatever reason you’re not happy with your order, you may return your goods to us. Please ensure that you return your goods within 7 days of receipt.

We do not offer free returns unless goods are damaged. Return fees are incurred at the customers costs. We cannot refund any shipping costs for ordered items. Unless items arrive late or damaged.

Please note: All custom products are except to our returns policy and cannot be refunded once an order has started the manufacturing process.

If you wish to make a return, please send an email to sales@giraffecocktails.com stating your order number.

Refunds will be processed once received by us, please allow up-to 7 days for refunds to be processed.

HELP

If you need any help with an order, have some issues or just fancy a chat, please get in touch with the team. sales@giraffecocktails.com We aim to get back to you within 2 hours.